Shrewsbury FAQs

-A A +A

Frequently Asked Questions Related to Residential Living


Why should I choose Lutheran Social Services?
Lutheran Social Services (LSS) is proud to be a faith-based, not-for-profit provider which places “people before profits.”  At LSS we don’t just serve the community; we are a committed and active member.  We believe our role is to provide the foundation for a healthy community by offering access to quality care, services and lifestyle options.  It’s a responsibility we take to heart and we are firmly committed to ensuring that community needs are met.


Must I be a member of a Lutheran Church to be accepted for admission?
No.  Our mission to serve and to care was born out of faith – faith that guides every decision we make concerning those who turn to us for care – it’s what sets us apart.  While our faith is firmly rooted in the Lutheran tradition, we recognize that faith is different for everyone.  We warmly welcome those of differing faith journeys and life experiences.


Do I have to be a resident of an LSS Senior Living Community to be admitted to the personal care or skilled care residence?
No.  However, current residents have priority access should they need additional care.  


Is there a minimum age for residency?
Yes, residents must be at least 62.  (For a couple or co-residents, one partner must be 62; the other must be at least 55.)


Are pets permitted?
Yes, a maximum of two house pets, i.e. dogs, cats or birds, are welcome.  Pets must be leashed and have current vaccinations.  Any pet-related damage is the responsibility of the resident.


Is smoking permitted in the cottages?
No.  All Lutheran Social Services communities are smoke-free.  It is our desire to offer a safe and healthy environment for all our residents.


May an overnight guest visit?
Guests are always welcome to visit and stay in your home for up to two weeks.


Are residents in the cottages permitted to have a garden?
Absolutely!  Several of our villages have a community garden and the fruits and vegetables are shared among residents and staff.  Also, we encourage residents to plant flowers in the beds surrounding their cottage.


What kind of heat is in the cottages?
It varies from cottage to cottage.


As a resident of an LSS senior living community, what kind of insurance must I have to protect my personal possessions?  Should I have renter’s insurance? What about other insurances?
You need renter’s insurance in amounts that will be explained by the Director of Senior Living Sales and Marketing (DSLSM).  You should also retain your health, auto, liability, life and long-term care insurance coverage, if applicable, etc., just as though you were living outside a retirement village.


Should I have Long Term Care Insurance to move to Lutheran Social Services?
While it’s not mandatory Long Term Care Insurance might help to cover the costs of skilled nursing services, personal care or home healthcare services.  If you have Long Term Care Insurance, please check the terms of your policy.


May I upgrade my appliances, carpet, fixtures, etc.?  May I have my residence painted a different color?  May I add a sunroom, screened porch or cover my deck?  If yes, must I contract for the work myself or will it be done through Lutheran Social Services?
Upgrades, remodeling and additions to resident cottages or apartments must be discussed in advance with the DSLSM.  If approved, they will be at the resident’s expense.  Such upgrades/improvements/additions will be priced by the DSLSM, given to the resident in writing and, upon agreement, will be performed by either Lutheran Social Services staff or an outside contractor hired by LSS.


Is staff housekeeping available apart from or in addition to my monthly plan?
Yes, you can purchase housekeeping and additional maintenance services, according to your needs.  For further information please refer to our Schedule of Charges.


Are there additional costs or fees other than the monthly fees, cost to move in, cable hook-up and telephone service?  Are there any hidden fees similar to condominium or maintenance fees?
Electricity and gas are not included in the Monthly Service Fee, although they may be included with some apartments. There are no hidden charges.  


If I live in a residential living unit, then need temporary or permanent medical care, can I move into a Personal Care (PC) setting and how is the transition handled?  What happens to my cottage/apartment?
An advantage of moving to our community is that it offers multiple levels of care.  Residents can move through the continuum of care as needed and appropriate.  If you move from RL to PC on a temporary basis, you would continue to pay your monthly fee for your cottage or apartment and the per-diem rate for personal care.  


Regarding Personal Care, does Medicare cover some of the cost?
No.  Medicare is your health insurance and does not cover personal care.  Medicare frequently covers skilled care and rehabilitation up to 100 days following at least three (3) days in the hospital.  Co-pay is required after twenty (20) days.  For more information about Medicare, contact the Social Security Administration at 1-800-772-1213.


How do I join the waiting list?
Your name will be added to the waiting list simply by completing an application, including the Financial Disclosure Form.


Once I am placed on the waiting list, am I allowed to turn a home down that becomes available?  Is there a limit to the number of times I can turn down a home without consequence?
You can turn down any unit offered.  However, after your second refusal on a particular type unit, you will be dropped to the bottom of that list.  Your status on the lists for other types of units will remain unchanged.


If my funds deplete, will I be asked to leave Lutheran Social Services?
No.  As long as you abide by the rules and regulations of Lutheran Social Services, have not unethically spent down your funds, and maintain your eligibility for Medical Assistance and other third-party reimbursements, you will not be required to leave.